FAQ

What’s inside the box?
Every other month you will receive 4-6 bath, body, and skin products that are all natural and cruelty free. Each product is carefully handpicked by us upgrade your selfceare routine!
When will my box ship?
 Subscribe by the 17th during the month of the most current box. All boxes will ship on the 20th during the current box month. Future boxes will ship in January, March, May, July, September, November
When does my subscription renew?
You will be charged the same exact day you subscribe. Then you will be billed on the 17th every other month. If you would like to cancel or skip a month, please remember to make changes prior to the renewal date.
Want to get in contact with us?
info@luminajspabox.site
Can I skip a month?
Yes you may. Login to your account and edit shipping settings.
Can I return a box?
We do not allow returns. All sales are final.
How do I cancel my subscription?
You can cancel your membership anytime. You must cancel anytime before the renewal date (17th) by logging into your account to update your preferences.
What if my package gets lost or stolen?
Unfortunately, we are not responsible for lost or stolen packages. We monitor all deliveries through our tracking system. Once the carrier provides an update that says "Delivered" we cannot provide a refund or replacement.
For now we are only accepting US orders. Stay tuned for update.
How much is US shipping?
US Shipping is $6.95